We've Got Answers
From first order to final fitting — if you're wondering about anything, chances are it's answered here.
Ordering & Process
How do I place an order?
Browse our collections, select your garment, choose your size or bespoke options, and add to cart. For corporate or bulk orders, use the enquiry form on our Corporate Tailoring page instead.
Can I customise a garment?
Yes. Every garment on the site has customisation options available — fabric choice, lining, monogram, and button selection. Bespoke made-to-measure is available on selected styles.
How long does a bespoke order take?
Standard bespoke orders take 3 to 14 days from confirmation to dispatch. Rush orders are available on request and subject to availability.
Can I make changes to my order after placing it?
Changes can be made within 24 hours of placing your order. After that, production may have begun and amendments cannot be guaranteed. Contact us immediately at unitedsuits.com@gmail.com
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Sizing & Fit
How do I find my size?
Every product page includes a detailed size guide with chest, waist, and inseam measurements. If you are between sizes, we recommend sizing up and noting it in the order comments for our tailoring team.
What is made-to-measure?
Made-to-measure means your garment is cut to your exact measurements rather than a standard size block. You submit your measurements via our Google measurement form and we build the garment specifically for your body.
How do I take my measurements?
After placing a made-to-measure order, we send you a link to our Google measurement form with a short video guide walking you through each measurement point.
What if my measurements change before the order is complete?
Contact us within 48 hours of placing your order. If production has not started, we can update your measurements at no charge.
Do you offer fittings in person?
Yes. Our London studio offers private fitting appointments for bespoke orders. Book via the contact page.
Delivery & Shipping
Where do you deliver?
We deliver globally. Standard delivery is available to all major markets. Express and white-glove delivery options are available at checkout.
How long does delivery take?
Ready-to-wear orders dispatch within 3 to 5 business days. Bespoke and made-to-measure orders dispatch within 4 to 6 weeks. Corporate orders follow the timeline agreed at consultation.
How is my order packaged?
Every United Suits order is packed in our signature black box with tissue paper, a garment bag, and a care card. Corporate orders include branded packaging per employee where requested.
Can I track my order?
Yes. A tracking link is emailed to you as soon as your order dispatches. Corporate clients can track all orders through their Corporate Account Dashboard.
Do you offer express delivery?
Yes. Express delivery options are available at checkout for ready-to-wear orders. Express is not available on bespoke or made-to-measure orders due to production timelines.
Returns & Alterations
What is your returns policy?
Ready-to-wear items can be returned within 14 days of delivery in unworn, original condition with tags attached. Bespoke and made-to-measure orders are non-returnable as they are built specifically for you.
How do I start a return?
Email contact@unitedsuits.com with your order number and reason for return. We will send a prepaid return label within one business day.
Do you offer alterations?
Alterations are not offered on consumer orders post-delivery. All sizing is confirmed before production begins — made-to-measure and bespoke orders are reviewed and finalised before a single garment is cut.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with photos of the issue. We will resolve it with a replacement or full refund within 3 business days — no questions asked.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Corporate & B2B
Is there a minimum order quantity for corporate orders?
No minimum. You can order any quantity — pricing adjusts based on volume, with better rates as quantities increase.
How do you collect measurements for a large team?
We send every team member a link to our Google measurement form — they fill it in individually from any device in minutes.
Can you match our exact brand colours?
Yes. Pantone, RAL, hex, or physical swatch. Our in-house team handles all colour-critical production before manufacturing begins.
What customisation options are available for corporate orders?
Logo embroidery, colour matching, name badges, role labels, bespoke lining, and full size range including non-standard sizing. All handled in-house.
How long does a corporate order take?
Starter orders take 4 to 6 weeks. Business orders take 6 to 8 weeks. Enterprise orders follow a bespoke timeline agreed at consultation.
Can I modify, replace, or exchange my order after confirmation?
Once your consultation is complete and the order has been approved, all specifications and pricing are locked in. Because every garment is crafted exclusively to your requirements, we do not offer replacements or exchanges after the order has been finalized.